SHIPPING & DELIVERY POLICY

Last updated: 28 August 2026

1. General

This Shipping & Delivery Policy applies to orders placed with Rausch UK Limited through our online store.

Delivery options and charges vary according to the products ordered, shipment weight, dimensions, destination and required delivery method.

The available delivery options and applicable charges will be shown at checkout where an online delivery rate is available.

2. Delivery charges

Delivery is not automatically included in the product price unless expressly stated.

Shipping charges are calculated according to the delivery method applicable to the products in your basket.

Different charges may apply to:

• standard parcels;
• heavy goods;
• oversized or long items;
• multiple-package consignments;
• palletised goods; and
• specialist equipment.

Where products from different delivery categories are purchased together, the order may be delivered in separate consignments and the delivery charge shown at checkout may reflect those separate delivery requirements.

3. United Kingdom deliveries

Online delivery services are available to eligible UK addresses where a delivery rate is shown during checkout.

Certain locations may require an additional delivery charge or specialist service because of carrier restrictions, product dimensions or weight.

If we cannot deliver an order using the service selected at checkout, we will contact you before dispatch.

4. Heavy and oversized products

Certain products cannot be shipped using our normal parcel service.

These may include:

• large drain-cleaning machines;
• long rods or reels;
• heavy inspection equipment;
• large cases or assemblies; and
• other products requiring specialist handling.

These products may use a separate heavy or oversized delivery service.

Where the website cannot provide an appropriate rate automatically, please contact us for a delivery quotation before ordering.

5. Specialist Rausch systems

High-value, configured, bespoke or specialist systems may require delivery arrangements to be agreed individually.

This may include crawler systems, inspection systems, vehicle installations and other equipment requiring commissioning, training or specialist freight.

Where applicable, delivery costs and arrangements will be included in or added to our quotation.

6. Dispatch times

We aim to dispatch stocked goods as quickly as reasonably possible.

Availability information shown on the website is provided in good faith but may change.

Products that are:

• out of stock;
• special order;
• configured to customer requirements;
• manufactured to order; or
• supplied directly by a manufacturer

may have longer lead times.

We will contact you where there is a material delay affecting your order.

7. Delivery times

Any delivery date or transit time shown on the website or provided by us is an estimate unless we expressly confirm that a particular delivery date is guaranteed.

Courier delays and other events outside our reasonable control can occur after goods have been dispatched.

For consumer orders, unless we have agreed a different delivery period with you, goods will be delivered without undue delay and normally no later than 30 days after the contract is entered into, in accordance with applicable consumer law.

8. Delivery address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that:

• someone is available to receive goods where a signature is required;
• the location is accessible to the relevant delivery vehicle; and
• any special access restrictions are communicated before dispatch.

We are not responsible for delays caused by incorrect or incomplete address information supplied by the customer.

Additional carrier charges caused by an incorrect address, refused delivery or failed delivery may be passed to business customers where appropriate.

9. Receiving your order

Please inspect the external condition of the shipment when it arrives.

Where packaging appears materially damaged, please photograph it before opening where possible.

If goods are damaged, missing or incorrect, contact us promptly at:

sales-uk@rausch.international

Please provide:

• your order number;
• the affected product;
• a description of the issue; and
• photographs where relevant.

10. Split deliveries

We may deliver an order in more than one shipment where products:

• are dispatched from different locations;
• have different lead times;
• require different carriers; or
• have different shipping requirements.

Where appropriate, tracking information may be supplied separately for each shipment.

11. International delivery

If an international shipping option is available, it will normally be shown at checkout.

Where no online shipping option is available for your destination, please contact us for a quotation.

International customers may be responsible for import duties, customs charges, taxes, brokerage or other charges imposed in the destination country unless our quotation expressly states otherwise.

The customer is responsible for checking any local import restrictions or requirements that apply to the goods unless otherwise agreed.

12. Risk

For consumers, risk generally passes when the goods come into the physical possession of the consumer or someone they have identified to receive them.

For business customers, risk normally passes upon delivery unless otherwise agreed in writing.

13. Questions about delivery

For delivery enquiries, contact:

Rausch UK Limited
Environment House
First Avenue
Midsomer Norton
Radstock
Somerset
England
BA3 4BS

Telephone: +44 (0)1761 404 870
Email: sales-uk@rausch.international