Rausch UK is part of the Rausch Group
Visit Rausch International
Rausch Adviser
What can we help you with?
Tell us what you’re trying to find, solve or achieve. Ask about equipment, technical questions, service, repairs or anything else.
Rausch UK Service & Support
Support for Your Inspection Equipment
UK-based technical support, servicing, repairs and product assistance to help keep your inspection equipment working.
Support does not stop when the equipment is delivered. Rausch UK provides ongoing help with inspection systems across our drainage, utilities, industrial, engineering and specialist camera ranges. Whether you need technical advice, a repair, replacement parts or help with an existing system, our UK team can help identify the next step.
How We Can Help
Service and support around your equipment
Start with what you need help with. Our UK team can then determine whether the next step is technical advice, inspection, repair, replacement parts or further product support.
Workshop Support
Servicing & Repairs
If your inspection equipment requires attention, Rausch UK can assess the system, identify the work required and advise on the appropriate repair or service route.
Help & Advice
Technical Support
Speak to our UK team if you need help with equipment operation, configuration, compatibility or an unexpected problem with a system already working in the field.
Keep Equipment Working
Parts & Accessories
We can help identify compatible replacement parts, camera accessories and system components where these are available for your equipment.
System Assistance
Product & Software Support
Support is also available around system configuration, recording equipment, software and the wider inspection setup where additional product assistance is required.
Authorised Repair Centre
Rausch UK is a RIDGID Authorised Repair Centre
As well as supporting Rausch inspection equipment, Rausch UK is an authorised RIDGID repair centre, providing a UK repair route for eligible RIDGID equipment.
If you have a RIDGID system that requires attention, contact our service team with the model, serial number and details of the problem. We can then advise on the appropriate next step.
Rausch and RIDGID service support from one UK workshop.
Service & Repairs
What happens when your equipment needs attention?
Giving us the right information at the start helps us understand the equipment and the problem before deciding the best next step.
Tell Us What You Have
Contact us with the system or product name, serial number where available and a description of what is happening.
Initial Assessment
Our team will review the information and advise whether further checks, technical support or workshop assessment are required.
Repair & Approval
Where repair work is required, we can identify the work needed and confirm the appropriate route before proceeding.
Test & Return
Following completed repair work, equipment is checked before being returned so it can be put back into service.
Ongoing Support
More than a repair service
Our aim is to support the equipment through its working life, from initial specification and demonstration through to ongoing technical and aftersales support.
Existing & Legacy Systems
If you are operating an existing Rausch UK or earlier UK-supplied inspection system, contact us with the model details. We can advise what technical support, parts or service options remain available.
Product Advice
If requirements have changed, we can help determine whether an accessory, different camera, software option or alternative system would better suit the work being carried out.
Demonstrations
Relevant Rausch equipment can be demonstrated in the UK so customers can understand the system and its capabilities before making a new equipment decision.
Documentation & Manuals
If you need operating information or product documentation, contact the team with the equipment model and we can help identify the appropriate information.
SERVICE & SUPPORT
Brochures & Technical Downloads
Download Rausch product brochures, technical datasheets and supporting product information.
Main Product Catalogue
Rausch Product Catalogue
Explore the complete Rausch range including inspection systems, push cameras, crawlers, robotics, software and UV technology.
View Product Catalogue
↓
Inspection Vans
Rausch UK Inspection Van Brochure
Explore our UK inspection van packages, system configurations and vehicle options for professional sewer inspection.
View Van Brochure
↓
Industrial Inspection
Realta 3D
Measurement capabilities, probe options and technical specifications.
Download PDF
↓
Industrial Inspection
M-ADV Series
Probe diameters, lengths, articulation, illumination and specifications.
Download PDF
↓
Industrial Inspection
Q Series
Probe options, resolutions, articulation, viewing angles and illumination.
Download PDF
↓
Police & Security
HD Pole Camera
Camera, monitor, infrared illumination and complete system specifications.
Download PDF
↓
Specialist Inspection
iRis XT
Probe specifications, operating conditions and hazardous-area information.
Download PDF
↓
Can't find the document you need?
Our team can provide technical information, product specifications and supporting documentation for your application.
Service FAQs
Service & Support Questions
Useful information before contacting Rausch UK about an inspection system.
What information should I provide when reporting a problem?
Where possible, provide the equipment model, serial number, a description of the problem and details of when it occurs. Photos or video can also be useful where the problem can be clearly demonstrated.
Can Rausch UK repair inspection camera equipment?
Rausch UK provides service and repair support for inspection equipment. The exact repair route depends on the system, product generation, fault and availability of suitable parts.
Do you support older Rausch UK systems?
Support may still be available for older systems depending on the equipment and availability of parts or technical information. Contact us with the model and serial number and we can advise on the available options.
Can you supply replacement parts and accessories?
Yes, where suitable parts or accessories are available. Providing the exact equipment model helps us identify compatible components more quickly.
Can you help before I send equipment in?
Yes. Contact Rausch UK first with details of the equipment and the problem. In some cases the next step can be identified from the information provided before workshop assessment is required.
Can you help with software and recording equipment?
Rausch UK can help identify the appropriate support route for recording systems, software and system configuration where these form part of the inspection equipment.
Need Support?
Talk to the Rausch UK team
Tell us what equipment you have and what you need help with. Providing the product model, serial number and a clear description of the problem will help us identify the appropriate next step.
Contact Service & Support- Choosing a selection results in a full page refresh.