Privacy policy

PRIVACY NOTICE

Last updated: 28 August 2026

1. Who we are

Rausch UK Limited is responsible for the personal information described in this Privacy Notice.

Rausch UK Limited
Environment House
First Avenue
Midsomer Norton
Radstock
Somerset
England
BA3 4BS

Company Number: 05395971

Telephone: +44 (0)1761 404 870
Email: sales-uk@rausch.international

For the purposes of applicable UK data protection law, Rausch UK Limited is the data controller unless otherwise stated.

2. What personal information we collect

Depending on how you interact with us, we may collect:

your name;
company or organisation;
billing and delivery addresses;
email address;
telephone number;
account details;
order and transaction history;
product enquiries;
quotation and demonstration requests;
service and repair information;
communications with us;
marketing preferences;
website and device information, such as IP address, browser type and website activity;
cookie and similar technology information; and
information necessary to prevent fraud, process payments and fulfil orders.

We do not normally receive or store complete payment-card details.

Card and other payment information is processed by the payment provider used for the relevant transaction.

3. How we obtain information

We may receive information:

directly from you;
when you place an order;
when you create an account;
when you ask for a quotation or demonstration;
when you contact our sales or service teams;
when you register for marketing;
when you visit or interact with our website;
from Shopify and other technology providers supporting our online store;
from payment providers;
from delivery companies;
from companies within the Rausch International group;
from manufacturers or suppliers where necessary to support your enquiry or order; and
from publicly available business sources where appropriate.

4. Why we use your information

We may process personal information to:

respond to enquiries;
prepare quotations;
process and fulfil orders;
take payment;
deliver goods;
provide demonstrations;
provide warranty, repair and after-sales support;
manage customer accounts;
communicate about an order or service;
maintain financial and business records;
prevent fraud and misuse;
secure and improve our website;
analyse website and business performance;
manage our relationships with customers and suppliers;
comply with legal and regulatory requirements; and
send marketing communications where permitted.

5. Our lawful bases

Depending on the circumstances, we rely on one or more lawful bases.

Contract

We use information where necessary to enter into or perform a contract with you, including processing orders, taking payment, arranging delivery and providing support.

Legal obligation

We process information where necessary to comply with legal, tax, accounting, regulatory or other obligations.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights.

These interests may include:

operating and improving our business;
responding to business enquiries;
customer relationship management;
protecting our systems;
preventing fraud;
maintaining records;
understanding how our website is used; and
marketing relevant Rausch UK products or services to existing business contacts where legally permitted.

Consent

Where consent is required, for example for certain marketing activities or non-essential cookies, we will ask for it.

You may withdraw consent at any time.

6. Marketing

We may send information about Rausch UK products, services, events or other relevant updates where you have consented or where we are otherwise permitted to do so.

You can unsubscribe at any time using the unsubscribe link in an email or by contacting:

sales-uk@rausch.international

You have the right to object to the use of your personal information for direct marketing.

7. Shopify

Our online store is hosted using Shopify.

Shopify and its associated companies may process information in order to provide hosting, ecommerce functionality, security, fraud prevention and related services.

Information processed through Shopify may be handled in countries outside the United Kingdom.

Where international transfers take place, appropriate legal safeguards are used where required.

8. Payment providers

Payments may be processed by Shopify Payments and/or other payment providers made available through our online store.

Payment providers process payment information under their own privacy and security arrangements.

Rausch UK does not normally store complete debit or credit card numbers on its own website systems.

Payment providers and fraud-prevention providers may use automated tools to identify potentially fraudulent or suspicious transactions in accordance with their own terms and privacy notices.

9. Who we share information with

Where necessary, we may share personal information with:

Shopify and ecommerce service providers;
payment processors;
banks and financial institutions;
couriers, freight companies and delivery providers;
IT, hosting and cybersecurity providers;
website analytics providers;
professional advisers, including accountants, auditors, lawyers and insurers;
manufacturers and suppliers where required to fulfil or support an order;
companies within the Rausch International group;
government bodies, regulators, law enforcement or courts where required; and
service providers that process information on our behalf.

We do not sell personal information to advertisers.

We only share information where there is a legitimate reason and limit the information shared to what is reasonably necessary.

10. International transfers

Some of our suppliers, technology providers, group companies or service providers may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we take steps to ensure an appropriate transfer mechanism is in place.

This may include an adequacy decision or approved contractual safeguards.

You may contact us for further information about relevant safeguards.

11. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the operation, security and functionality of the website.

Other cookies, including certain analytics or advertising cookies, are used only where appropriate consent has been obtained.

You can manage your preferences through the cookie or privacy controls provided on our website.

Further information may also be provided through our cookie preference tool.

12. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, regulatory, accounting, tax, warranty and dispute-resolution requirements.

Financial and transactional records will normally be retained for the period required under applicable accounting and tax law.

Customer, enquiry and correspondence records may be retained for an appropriate period where needed for customer service, warranty, technical support, product traceability or legitimate business purposes.

Marketing information will be retained until you unsubscribe, withdraw consent where applicable, or we determine that it is no longer appropriate to use.

13. Automated decision-making and profiling

Where Rausch UK carries out solely automated decision-making or profiling that produces legal or similarly significant effects for an individual, we will provide the information required by applicable data protection law, including information about the nature and likely consequences of that processing.

Third-party payment, ecommerce, security and fraud-prevention providers may use automated systems under their own privacy arrangements.

14. Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, disclosure or destruction.

However, no internet-based system can be guaranteed to be completely secure.

15. Your rights

Depending on the circumstances, UK data protection law may give you rights to:

access personal information we hold about you;
have inaccurate information corrected;
have incomplete information completed;
request deletion of information in certain circumstances;
request restriction of processing;
object to certain processing;
receive certain information in a portable format;
withdraw consent where processing is based on consent; and
raise a complaint about how your information is handled.

These rights are not absolute and exemptions may apply.

To exercise a right, contact:

sales-uk@rausch.international

We may need to confirm your identity before responding.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

The ICO's official website is ico.org.uk.

17. Third-party websites

Our website may contain links to websites operated by manufacturers, suppliers, trade organisations, social media providers or other third parties.

We are not responsible for the privacy practices of websites we do not operate.

18. Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes to our business, website, suppliers, technology or legal requirements.

The latest version will be published on our website with the date it was last updated.

19. Contact us